Terms and Conditions

Subscription Terms and conditions

Ndigitizing offers three monthly subscription plans: BASIC, STANDARD, and PREMIUM. You can also pay as you go.

General Term and Condition:

  • You can upgrade your subscription at any time, but you will be charged for the number of designs used that month.
  • Designs that are significantly changed count as separate designs.
  • You can get the discount mentioned on the pricing page for any monthly subscription plan.
  • As long as you’re subscribed to a monthly plan, you can get the discount that’s advertised on the pricing page. This discount can’t be combined with any other coupons, but if our customer support team gives you a special discount, you can use that instead.

Design Limit:

The number of designs included in each package is set, but additional designs can be added for a small fee. Don’t worry, we always charge the lowest possible price for our designs because we care about our customers.

Refund Policy:

Other creators may not offer a refund policy due to the nature of digital products. But we provide a refund for solid reasons – your payment will be refunded if:

  • The final payment is made within the previous seven days. This allows you to have the opportunity to use the full value of your purchase.
  • Don’t wait until the last minute to get custom designs. Get them done at least a week in advance so you have time to make changes if needed.

How to submit a file and receive the design?

If you have already purchased a plan, you can email your image file to support ndigitizing.com from your registered email address. We will send you the completed design as soon as it is finished.

Pay As You Go

Quote: Before you place an order for any design, you can get a free quote free of cost. This way, you can make sure that the design you choose is the right one for you, and that you’re getting the best value for your money.

Service: We want you to be completely satisfied with your custom order, so please be sure to check it over carefully before approving final production. Let us know right away if you spot any spelling or design mistakes, as we will be happy to correct them at no additional charge.

Design editing: We pride ourselves on providing high-quality editing services at a price that fits your budget. Whether you need a simple design adjustment or a more significant edit, we will work with you to get the job done right, guaranteed.
 
Multiple sizes: If you want two different sizes of the same design, you’ll have to pay for the design twice. This is because the design has to be created twice, once for each size.
 

Payments: We want to make sure you have the best and easiest experience possible when shopping with us, so we offer a few different payment options. You can pay through PayPal or Stripe using your debit or credit card, or if you have any difficulty with payment, you can contact us and we will provide you with an alternative way. Thank you for choosing our store!

 

Changing in Prices: We will always inform you whenever we are planning to change our prices. This way, you can be sure that you are always getting the best possible deal from us.

Design complexity: More complex designs and different sizes of logos may not be included in any custom offer. The offers will be valid only for first-time customers.
 
Order delivery: The machine embroidery format will be delivered to you after you have made your payment. However, the production worksheet will be sent to you before payment is required. This way, you can see your design in its actual visual form and get an idea of how it will look after production. Furthermore, all other essential aspects of the design can be seen from the production worksheet, such as the pattern of colors, stitches, and size of the design.
 

Design detail: Be very careful when inputting the design details- if you make a mistake, we won’t be held responsible. Make sure you’ve entered the correct information before submitting.

Design digitizing: Our professional digitizers will perfectly digitize all of your designs, but please make sure to review your design to ensure that you’ve received what you ordered. If there’s any mistake, please contact us as soon as possible.
 
Refund: We offer a refund policy for solid reasons, such as if you are not happy with the design sew out. We want you to be satisfied with your purchase, so we will do our best to fix the issue.
 

Turnaround: Standard delivery of your design will take 24 hours. However, if you need your design urgently, we can deliver it within 1-4 hours after confirming your payment.